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As part of a refresh of our brand, you will notice that we've redesigned Member Zone to coincide with our 15th anniversary. We have also taken the opportunity to improve accessibility, making the site easier for our customers to navigate.

At the same time we have redesigned our policyholder stationery. As an environmentally conscious company, and to avoid wasting paper, we will be running down our old stock over the next few weeks before moving to the new version. This means you may still receive letters on our old letterhead for now.